How do I exchange an item?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: Turfmarkt 99, 2511 DC, The Hague, Netherlands. For more information, please review our Return Policy here.

Can I return an item?

By Dutch law, you are entitled to a 14 day reflection period after you signed up to become a member, unless you have evidently used the services and/or perks associated to a BASIS membership. If you purchased a product on our website, please view our return policy here.