How do I exchange an item?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@basisthehague.nl and send your item to: Turfmarkt 99, 2511 DC, The Hague, Netherlands. For more information, please review our Return Policy here.

Can I return an item?

By Dutch law, you are entitled to a 14 day reflection period after you signed up to become a member, unless you have evidently used the services and/or perks associated to a BASIS membership. If you purchased a product on our website, please view our return policy here.