Our most asked questions

Has your question not been answered? Please do feel free to contact us anytime! 

 

Online purchases (2)

By Dutch law, you are entitled to a 14 day reflection period after you signed up to become a member, unless you have evidently used the services and/or perks associated to a BASIS membership.

If you purchased a product on our website, please view our return policy here.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@basisthehague.nl and send your item to: Turfmarkt 99, 2511 DC, The Hague, Netherlands.

For more information, please review our Return Policy here.

Membership (5)

You can become a member by filling in the registration form and submitting your online payment consecutively.

Starting from the academic year of 2018/19, members are provided with an personal link to the webshop of our book partner. After becoming a member, you can sign into the Account Area to access the webshop. Look for ¨Membership Benefits¨ and/or ¨Book webshop.¨

Please check back our website or Facebook page at the start of the semester for more information.

There are too many benefits to name them all. Just a few examples: you can order books through us at a discount, you get access to BASIS’ exclusive social events such as culinary dinners, you can attend parties, sports trainings and jam sessions for a discounted price or for free and you can partake in embassy visits, debates and guest lectures.

For more membership benefits, please visit our perks page.

The membership fee is €20 for a full year and €10 if you decide to sign-up for the second semester (Spring semester) only.

For a short period of time only, we now offer a discounted membership of €35 for two years!

It is highly recommended that you sign up before the beginning of the academic year, so that you can take full advantage of everything that BASIS has to offer. However, it is possible to register at all times, also once the semester has already started.

General (4)

You can send an email to info@basisthehague.nl. It’s also possible to send us a private message through our Facebook page. Ideas and suggestions are very much welcome!

Corporate and business partners are requested to contact our external officer at external@basisthehague.nl

All members should be receiving regular updates from us, as well as important information. If you are not on our mailing list, please send us an email at info@basisthehague.nl, so that we can add you.

The advisory board consists of three members, who look over the board and their daily functioning.

The general assembly is a forum where the board gives an overview of the current situation and makes general announcements. Members can also voice their concerns, complaints, suggestions about the board and/or committees. Member attendance isn’t mandatory but members are urged to attend. Any changes to the statutes can only be discussed and passed if we have at least 10% of our members in attendance.

Committees (5)

Committees have a general presence online, through Facebook and e-mail, but should also be approachable. Generally, whenever there is an event you should be informed about it swiftly. If not, try to contact the head of the respective committee, whose name and contact information you can find on the committees page of this website.

Every committee has its own board; although positions may vary. To join a committee means to take on a (usually) year-long position within the board of committee.

Every committee has its own way of accepting an applicant. However, if you are enthusiastic and determined you should have no problem joining a committee.

Are you interested in becoming active in a committee? Please consult this page. Vacancies are usually published at the start of academic year.

Only BASIS members can join a committee.

Always feel free to contact the committee board with questions, ideas, or suggestions through Facebook, e-mail, or simply by approaching them on campus. Please find more information about the individual committees here.

Firstly, you should contact the Internal Affairs Officer to communicate the chances of your idea being realised. Often times, the ideas are great but can be implemented in, for instance, a sub-committee. After a meeting with the board, further steps could be taken to set up a committee.

No, all events organized by BASIS or one of its committees are open to all members! (Some events might have limited places available).

If you would like to help organize events in a committee, you can apply to become active in the committee board. More information here.

Committees are at the core of BASIS and are responsible for the organization of events and activities for members. Currently, BASIS has a total of about 25 committees, including the 8 area committees corresponding to the areas within the International Studies program.

For a full overview of all committees, please visit this page.

Books (6)

BASIS recommends that should try to have the books by the first week of classes; in practice, the use of your books will likely only be required from the second week onward.

Our partner StudyStore delivers to all European countries for a fee of €9,95. Note that this will delayed the delivery of your books, depending on the speed of the local delivery company.

We recommend that you have your books delivered to the BASIS office instead, if you do not have a (permanent) address in the Netherlands yet.

After you sign up to become a BASIS member, you can access the book webshop through your account on basisthehague.nl. Look for the “Account Area” and then for “Membership Benefits.”

If you run into any issues, please contact us.

After you place and pay for your order, it will take 4-5 working days to receive the books. If you decided to have the books delivered at an address outside of the Netherland, it might take a bit longer.

The above delivery times are based on the availability of the books; if a book is out of stock and/or delivery times are expected to be longer, it will be mentioned on the page you order in the book webshop.

We understand that new incoming students might not have a (permanent) address yet to have the books delivered, which is why you can decide to have the books delivered to our office instead.

Please use our address in the delivery address field: BASIS, Turfmarkt 99, 2511DP The Hague. Please make sure to double check if you have correctly entered this address, as we cannot be held responsible for typos. Once the books have been delivered to campus, we will inform you by e-mail.

Our office is located in the student pavilion of the Wijnhaven building. For hours and location, please visit this page.

When placing an order on the book webshop, you will be presented with the following payment options:

– iDeal
– Creditcard
– Paypal
– SofortBanking (for German students)

Board (2)

The advisory board puts out an announcement every year during election times about how to run for the board. Please check the website often for further details.

Members can run for elections, which from this year on will be taken care of by the advisory board and the election committee. These elections will always be announced on Facebook and via email.

For more information about the election process, please refer to our Statutes and Policy Manual.

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